Alternate title: Why Les Schwab is the best.
This is the ongoing saga of upgrading the axles on Buddy the Jeep so that they’ll take more abuse/last longer than the factory items.
A couple weeks ago, while Buddy was having his oil and filter changed, I noticed that that the left real seal was leaking. Again.
After cussing under my breath for a bit, I decide that I’m just going to have “someone else” do this and head on down to the guys at my local Les Schwab. They quoted me $110, for parts and labor and up in the air he went.
The tech gets the cover and guard off the back of the pumpkin and thinks to himself: “Self, there is supposed to be a bolt holding in the axle shaft retaining pin, but I don’t see it. It must be broken.”
He comes and gets me and sure enough, there is no bolt head sticking out where he says there is a supposed to be one. He lets me know that they do not have the equipment to get a broken bolt out at the angle this one resides and tells me of a shop down the street that does. He also zeroes out my invoice, so this new info costs me nothing. Which is nice because the shop down the street tells me it’ll be a couple hours at $87 and hour to work on it.
I OK the work and they put Buddy up in the air again to get the broken bolt out. Except that there is no bolt in there at all. Apparently, Dana-Spicer decided at some point that the axle shaft retaining pin bolts were breaking off too frequently in their 44 Series axles and that a roll pin would be sufficient for the job.
So they put a new roll pin into the the differential, put the cover and guard back on, fill it up with 90W and charge me $98.98 for this new info. I was quite unhappy with Schwab at this point. More miffed than pissed, but still unhappy. So I decide that heading back down to Les Schwab, very calmly, mind you, would not be the worst idea I’ve had this week.
I park, walk in and up to the counter and am asked if I can be helped. I very politely ask to speak to the manager. I am directed down to the end of a hallway to an office with an open door where he is sitting, on the phone, on hold. He recognizes me from being in earlier and asks what he can do for me. I relay the above story, very calmly, stating that I’m not sure why I feel the need to tell him all of this except that maybe his techs need to investigate a little when they’ve got a differential torn open or their manuals need to be updated or something.
“Do you have the receipt handy? I’ll cover that.”
Yes. He covered my bill from another shop because his techs were incurious.
If you have wheel/tire or any of your equipment on your vehicles four corners needs inspection/replacement/repair, you’ll never go wrong with these guys.
Customer for life, right here.
David has a Les Schwab story from last year’s Boomershoot that you should hear about that either he hasn’t posted or I can’t find. Feel free to leave your Schwab Tales in the comments.